In the dark

Since November 2004 we have had four visits from British Gas engineers to assess the functionality of our electricity meter.

On three occasions it was deemed in working order, on the last visit the meter was changed and taken away.

Now our monthly debit has been increased by over 75% to pay for electricity usage since November 2004, due to a malfunction in the old meter.

This is apparently based upon the reading they were able to get from dismantling the removed meter! How reliable is that?

Needless to say we are now in dispute with British Gas who, according to their adverts have customers returning to them at the rate of 'one every 60 seconds' - quite impressive, but only if this is not based on five people over a period of 5 minutes!


Guardian Unlimited - interesting article; worth considering a switch