Sweet Dreams, if only
The bed they were delivering would not go around the banister to the loft unless they took it out of the box, which they refused to do. If we took it out of the box ourselves and then it still would not go they refused to take the bed back. I sent them packing and phoned the showroom.
The salesman there has been onto his customer service department and the delivery is on its way back to us. If they cannot get it up the loft the salesman says he will! I wait with baited breath.
To quote their own website... ‘Don’t think of [us] ...as just another bed shop. We're much more than that. We're Britains leading Bed Specialist with over 180 bed superstores nationwide. We deliver thousands of beds every week right across the country and we like to be different... 'different' as in better.’
Well, so far they have certainly been different!
Or put differently DREAM(s) on...
Labels: customer service